Privacy Policy

General information

This privacy policy describes how Park Hotel Detelina Varna OOD collects, uses and protects the personal data of users of the website detelinahotel.com. We take a responsible approach to the protection of personal information and strive to provide transparency about how it is processed.

Collection of personal data

When using the site, personal data such as name, email address and phone number are collected, as well as information related to reservations made, including dates of stay, number of guests and additional preferences. Technical information such as IP address, device type, and site usage data is also automatically collected.

Purposes of processing

The collected data is used to process and confirm reservations, as well as to communicate with customers regarding the services provided. The data is also used to improve the quality of service and functionality of the site, as well as to fulfill legal obligations.

Legal basis

The processing of personal data is carried out on the basis of the performance of contractual relations upon making a reservation, on the basis of consent, where applicable, as well as in the presence of a legitimate interest or legal obligation.

Data storage

Personal data is stored for the period necessary to achieve the purposes for which it was collected, as well as in accordance with legal requirements.

Providing data to third parties

Personal data is not sold or provided for marketing purposes to third parties. Data is provided only to trusted partners such as payment institutions, hosting and IT service providers, as well as to government authorities if there is a legal basis.

Your rights

Under applicable law, you have the right to access your personal data, the right to rectification or erasure, as well as the right to restrict its processing. You have the right to lodge a complaint with the competent supervisory authority.

Data security

Appropriate technical and organizational measures are implemented to protect personal data from unauthorized access, loss or misuse.